Terms of Sale & Use

Effective Date: September 8, 2026  |  Last Updated: September 8, 2026

These Terms of Sale & Use (“Terms”) govern your access to and use of scannerone.com (the “Site”) and your purchase of any products or services from Scanner One, Inc. (“Scanner One,” “we,” “us,” or “our”). Please read them carefully. By browsing the Site, creating an account, or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use the Site or place an order.

1. Who We Are

Scanner One, Inc. is a United States-based authorized reseller of document scanners, check scanners, roller kits, consumables, and document capture software, and a provider of scanner repair and document scanning services.

2. Products and Services

Scanner One sells new, open-box, and refurbished document imaging hardware and related software and services, including:

• Document scanners — desktop, portable, production, flatbed, and network models
• Check scanners for banking, credit union, and remote deposit capture applications
• OEM roller kits, feed modules, separation pads, and other consumable parts
• Imprinter ink cartridges and supplies
• Document capture, indexing, and OCR software licenses
• Depot scanner repair services
• Outsourced document scanning and digitization services

We sell authentic OEM products sourced through authorized distribution channels and direct manufacturer programs. Product availability is subject to change without notice.

3. Orders and Order Acceptance

Your submission of an order constitutes an offer to purchase. No order is binding on Scanner One until we accept it. Acceptance occurs when we ship the products or begin performing the services, and not upon order submission, payment authorization, or receipt of an automated order confirmation email.

We reserve the right to refuse, limit, or cancel any order at our discretion, including orders that appear fraudulent, orders that exceed available inventory, and orders containing pricing or product errors. If we cancel an order after your payment method has been charged, we will issue a full refund to the original payment method.

3.1 Quantity Limits

We may limit the quantity available for purchase, per order or per customer, on any product.

4. Pricing and Currency

All prices on the Site are stated and charged in United States Dollars (USD). Prices exclude applicable sales tax, shipping, and handling, which are calculated and displayed at checkout before you submit your order.

Prices are subject to change without notice and are not guaranteed until an order is accepted. Written quotations are valid for the period stated on the quote, or thirty (30) days if no period is stated, and remain subject to product availability and manufacturer price changes.

4.1 Pricing and Typographical Errors

Despite our efforts, a product may occasionally be listed at an incorrect price or with an incorrect description or specification. If a product’s correct price is higher than the price shown on the Site, we will, at our discretion, either contact you for instructions before shipping or cancel the order and notify you. We are not obligated to honor an order placed at an incorrect price, even after the order is confirmed and the payment method charged.

5. Sales Tax

Scanner One calculates and collects sales tax where required by law using Avalara AvaTax. Tax is calculated based on the shipping destination and is displayed at checkout.

If your organization is exempt from sales tax, submit a valid, signed exemption certificate for the destination state to Sales@ScannerOne.com before placing your order. We cannot retroactively refund tax on an order that has already been processed without an exemption certificate on file for that jurisdiction.

6. Payment

6.1 Accepted Payment Methods

We accept Visa, Mastercard, and American Express. Card payments are processed through Authorize.Net, a PCI DSS compliant payment gateway. We also accept ACH transfer, company check, and wire transfer on qualifying orders.

Purchase orders and net payment terms may be extended to approved government, education, and business accounts at our sole discretion and subject to credit approval. Please contact us before ordering to request terms.

6.2 Authorization and Charges

By submitting payment information, you represent that you are authorized to use the payment method and that the information you provide is accurate and complete. Your card is authorized at the time of order and charged upon our acceptance of the order. For orders shipping in multiple parts, we may charge for each shipment as it ships.

6.3 Billing Descriptor

Charges from Scanner One appear on your card or bank statement as SCANNER ONE INC. If you do not recognize a charge, please call us at (888) 395-8570 before contacting your card issuer — we can resolve most billing questions the same day.

6.4 Past Due Amounts

Invoices issued on approved terms are due per the terms stated on the invoice. Past due balances may accrue a service charge of 1.5% per month, or the maximum permitted by Colorado law, whichever is less. You are responsible for reasonable costs of collection, including attorney fees.

7. Shipping and Delivery

Scanner One ships only to addresses within the fifty United States and the District of Columbia. We do not currently ship internationally, and we do not ship to freight forwarders without prior written arrangement.

Orders ship by common carrier (typically UPS or FedEx) from our facility or directly from the manufacturer or authorized distributor. Estimated ship dates are estimates only and are not guaranteed. Scanner One is not liable for delays caused by carriers, manufacturers, distributors, weather, or other causes outside our reasonable control.

7.1 Title and Risk of Loss

Title and risk of loss pass to you upon delivery of the products to the carrier at the shipping origin (FOB Origin). Claims for loss or damage in transit are between you and the carrier, though we will assist you in filing them.

7.2 Inspection and Damage Claims

Inspect all shipments upon arrival. Note any visible damage on the carrier’s delivery receipt before signing. Report shortages, visible damage, or concealed damage to us within five (5) business days of delivery so that we can file a timely carrier claim. Claims reported after that window may not be recoverable.

8. Returns, RMA, and Refunds

Our full return terms are set out in our Shipping and Return Policy, which is incorporated into these Terms by reference. In summary:

• Return window: Returned product must be received by Scanner One or the manufacturer within 30 days of the original invoice date. The guarantee period is 15 to 30 days depending on the product.
• RMA required: You must obtain a Return Merchandise Authorization (RMA) number from our Returns Department within the guarantee period. RMA numbers are valid for 15 days and are not extended or reissued. Display the RMA number prominently on the shipping label. Product returned without an RMA may be refused.
• Restocking fee: A 15% restocking fee applies to all non-defective returns for refund. Original shipping charges are not refundable.
• Return shipping: You are responsible for return shipping cost and risk of loss. Use a reputable carrier that provides proof of delivery and insurance for the full value of the shipment.
• Condition: Returned product must be 100% complete and in re-saleable condition, with the original packaging, manuals, blank warranty cards, and all accessories.
• Non-returnable items: Roller kits, parts, consumables, ink, software, and used or refurbished equipment are final sale and are not eligible for an RMA.

Approved refunds are issued to the original payment method used for the order, after we receive and inspect the returned product. Depending on your bank or card issuer, the credit may take an additional billing cycle to appear on your statement.

8.1 Cancellations

To cancel an order, contact us immediately at (888) 395-8570. We will cancel without charge if the order has not yet shipped or entered fulfillment at the manufacturer or distributor. Orders that have already shipped are handled as returns under the RMA process above. Special-order, configured, and non-stock items may not be cancellable once placed.

9. Warranty

Products sold by Scanner One carry the manufacturer’s warranty. Warranty length, coverage, and service method vary by manufacturer, product, and product condition, and are set by the manufacturer — not by Scanner One. Used, open-box, and refurbished products may carry a limited warranty or be sold as-is, as stated on the product listing.

For warranty questions on a specific model, or to add or extend manufacturer service coverage on a scanner, call us at (888) 395-8570 or email Sales@ScannerOne.com. Extended coverage is arranged directly with our sales team and is not available for self-service purchase on the Site.

9.1 Disclaimer of Other Warranties

EXCEPT FOR THE MANUFACTURER WARRANTY THAT ACCOMPANIES A PRODUCT, AND TO THE FULLEST EXTENT PERMITTED BY LAW, ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND SCANNER ONE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Scanner One does not warrant that any product will meet your specific throughput, image quality, integration, or compliance requirements. You are responsible for confirming that a product is suitable for your intended use before purchase.

10. Repair and Scanning Services

Repair and document scanning services are quoted per job. Diagnostic findings, parts availability, and final cost are confirmed with you before repair work proceeds. Equipment sent to us for repair must be shipped at your cost and risk; we recommend insuring the shipment. Repair work carries a limited workmanship warranty on the specific repair performed, as stated on your repair invoice.

For document scanning services, you represent that you have the right to possess and reproduce the documents you send us, and that doing so does not violate any law or third-party right. We handle customer documents confidentially and return or securely destroy them per the written arrangement for your project.

11. Software Licenses

Software products are licensed, not sold. Your use of any software is governed by the applicable end user license agreement (EULA) from the software publisher. Once a license key, activation code, or download link has been issued to you, the software is non-returnable and non-refundable. Scanner One is not the licensor and provides no warranty on third-party software beyond passing through the publisher’s terms.

12. Acceptable Use of the Site

You may use the Site for lawful purposes only. You agree not to:

• Use automated systems, scrapers, crawlers, or bots to harvest product, pricing, or content data, except for well-behaved search engine crawlers that respect our robots.txt
• Submit fraudulent orders, or test stolen or unauthorized payment credentials against our checkout
• Attempt to gain unauthorized access to the Site, our systems, or another user’s account
• Interfere with or disrupt the Site, including by overloading, flooding, or denial-of-service activity
• Copy, republish, or redistribute Site content for commercial purposes without our written permission
• Reverse engineer, decompile, or attempt to derive source code from any part of the Site

We may block, rate limit, or permanently ban any IP address, network, user agent, or account that violates this section, without notice.

13. Intellectual Property

The Site and its content — including text, product descriptions, graphics, logos, and layout — are owned by Scanner One or its licensors and are protected by United States and international copyright and trademark law. The Scanner One name and logo are trademarks of Scanner One, Inc.

Canon, imageFORMULA, Fujitsu, Ricoh, PaperStream, ScanSnap, Epson, WorkForce, Kodak, Alaris, Panasonic, Ambir, Kofax, Tungsten Automation, and all other manufacturer names, product names, and logos are the trademarks or registered trademarks of their respective owners. Scanner One is an independent authorized reseller and is not affiliated with, endorsed by, or acting as an agent of these manufacturers except as expressly stated in our reseller agreements.

14. Privacy and Data Security

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

The Site is served over TLS (HTTPS) encryption. Card payments are processed by Authorize.Net, a PCI DSS compliant payment gateway. Scanner One does not store complete payment card numbers or card verification values on our systems. Card data is transmitted to our payment gateway for authorization.

15. Export Compliance

Products purchased from Scanner One are sold for delivery and use within the United States. You agree not to export, re-export, or transfer any product in violation of United States export control laws, including the Export Administration Regulations, or to any party on a U.S. government restricted-party list, or to any country subject to a U.S. embargo.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SCANNER ONE, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, DOCUMENTS, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT OR SERVICE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL THE TOTAL AGGREGATE LIABILITY OF SCANNER ONE ARISING OUT OF OR RELATING TO ANY ORDER EXCEED THE AMOUNT YOU ACTUALLY PAID TO SCANNER ONE FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

17. Indemnification

You agree to indemnify, defend, and hold harmless Scanner One, Inc. and its officers, directors, employees, and agents from any claim, demand, loss, liability, or expense, including reasonable attorney fees, arising out of your breach of these Terms, your misuse of the Site or any product, your violation of any law, or your infringement of any third-party right.

18. Force Majeure

Scanner One is not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disaster, fire, flood, epidemic, war, terrorism, civil unrest, labor dispute, carrier delay, manufacturer or distributor shortage, component or semiconductor shortage, utility or telecommunications failure, cyberattack, or government action.

19. Governing Law and Venue

These Terms, and any dispute arising out of them or out of any order, are governed by the laws of the State of Colorado, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

You and Scanner One agree that the exclusive venue for any action arising out of these Terms is the state or federal courts located in or serving Douglas County, Colorado, and you consent to the personal jurisdiction of those courts.

20. General Provisions

Entire Agreement. These Terms, together with our Shipping and Return Policy and Privacy Policy, and any written quotation or invoice we issue, constitute the entire agreement between you and Scanner One regarding the Site and your purchases, and supersede all prior communications. Any pre-printed terms on a customer purchase order that conflict with these Terms are rejected and have no effect unless we agree to them in a signed writing.

Severability. If any provision of these Terms is held unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions remain in full force.

No Waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

Headings. Section headings are for convenience only and do not affect interpretation.

21. Changes to These Terms

We may update these Terms from time to time. The version in effect at the time you place an order governs that order. When we make changes, we will revise the “Last Updated” date at the top of this page. Material changes will be posted here before they take effect. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

22. Contact Us

Questions about these Terms, an order, a return, or a charge on your statement? We answer the phone.